1. Who we are
Forge House Agency is a creative agency serving marketplace brands. For privacy questions or requests, contact hello@forgehouse.agency.
2. Information we collect
- Contact and project information you send by email, WhatsApp or another contact channel.
- Technical information such as IP address, browser, device type, referring page and basic server logs.
- Cookie and consent preferences stored in your browser.
- Files or materials you choose to share for a project enquiry.
3. How we use information
- To answer enquiries, prepare proposals and deliver requested services.
- To operate, secure, troubleshoot and improve the website.
- To meet legal, accounting and contractual obligations.
- To measure website performance or marketing only where consent is required and has been given.
4. Legal bases
Depending on the context, we process information to take steps at your request before entering a contract, to perform a contract, to comply with law, for legitimate business interests that do not override your rights, or with your consent.
5. Sharing and international transfers
We may use carefully selected hosting, communication, analytics and professional service providers. We do not sell personal information. Providers may process data in other countries; where required, appropriate contractual or legal safeguards should be used.
6. Retention and security
We keep personal information only as long as needed for the purpose collected, legal obligations and legitimate record-keeping. We use reasonable organisational and technical safeguards, but no internet service can guarantee absolute security.
7. Your rights
Depending on your location, you may have rights to access, correct, delete, restrict or object to processing, request portability, withdraw consent and complain to a data protection authority. Contact us to make a request.
8. Third-party services and children
The website may link to or embed third-party services such as YouTube, email or WhatsApp. Their own privacy terms apply. Our services are not directed to children, and we do not knowingly collect children’s personal data.
9. Changes
We may update this policy as the website, services or legal requirements change. The latest version and update date will be shown on this page.